What Is EpicPay?
Epicpay is a simple payment & community loyalty system that improves cashflow, increases repeat orders and attracts new customers to F&B, Retail and Service based businesses.
Do All Merchants Accept EpicPay
Nope, all merchants are on an invite basis. We want to make sure we curate merchants who have a good track record of serving customers with good quality and service. Know of a merchant you think should be on EpicPay ? You can recommend a merchant using this https://www.epicpay.ai/merchants/
Can I Earn Miles Or Rewards From My Cards?
Yes, this means aside from the discounts and points you earn on EpicPay. You earn your Miles and Rewards offered by your favorite Credit Cards.
Is There A Fee To Join EpicPay
Its free to join EpicPay as consumers
When I Buy Credits From A Merchant, Can I Use It Anywhere?
Nope, credits bought from a specific merchant can only be used with that specific merchant
When I Earn Points From A Merchant, Can I Use It Anywhere?
Yes, points earned from any merchant are issued by EpicPay. Which means you are eligible to use it across any merchant to redeem vouchers.
Are My Payments Held By EpicPay?
Nope, all payments and proceeds are directly delivered to the merchant. Merchant accepts full responsibility in honoring the credits and vouchers bought.
Account
How can I change my registered Mobile Number?
Please email to support@epicpay.ai to request to change your mobile number.
Merchant
Is there a fee to join EpicPay?
Yes, there is a one time setup fee and an affordable transaction fee.
Are all payments held by EpicPay?
Nope, all payments are delivered directly to our merchants within T+2
Is there a limit to the number of vouchers we can create?
Nope, you can create unlimited vouchers to sell or allow for redemption.
How can I signup as a merchant?
You can follow https://www.epicpay.ai/merchants/ to as a merchant. Please do note that there is vetting process and not all merchants are accepted into EpicPay.
How long does it take to onboard on EpicPay
It takes 3 – 5 days to onboard on EpicPay.
Customer
Why should I buy Credits from merchants?
There are few benefits
You enjoy upfront discount from merchants by buying credits
You earn points on every spend
You can earn miles and rewards from your credit cards
You can redeem your points for amazing deals offered by various merchants on the platform
Can I buy Credits from multiple merchants?
Yes, there is no limit in buying credits from multiple merchants
Can I get a refund after I purchase credits?
Nope, no refund is available for purchase of credits.
How can I redeem vouchers using points
You can simply redeem a voucher of your choice, refer to the instructions for redemption. All merchants will require customers to visit the outlet for redemption.
Can I cancel a subscription that I added?
Yes you can simply click manage to cancel your subscription
